Baroness Zahida Manzoor CBE has been reappointed as Chair of the Financial Ombudsman Service. The reappointment was made by the FCA Board with the approval of the Treasury.

Richard Lloyd OBE, Interim Chair of the FCA, said: ‘I congratulate Zahida on her reappointment and I look forward to continuing to work with her. The Financial Ombudsman Service fulfills an essential role in ensuring fair outcomes for consumers and financial services firms, and the extensive transformation program initiated in her first term as Chair will stand the service in good stead for the future.’

Baroness Manzoor CBE, Chair of the Financial Ombudsman Service, said: ‘I’m delighted to be reappointed as Chair of the Financial Ombudsman Service as we move forward on our ambitious change agenda to provide a first-rate service to our customers. I am looking forward to continuing to work with my Board and my new Executive Team to deliver sustainable performance improvements, excellent service standards, and value for money.

‘Maintaining an open and constructive dialogue with all our stakeholders, including the Treasury and the FCA, will also be a key focus. We will continue to ensure that our proactive engagement to share the valuable insights our casework provides will enable businesses to address their customers’ concerns quickly and fairly and reduce the number of complaints that need to be referred to our Service.’