ASIC has published a summary document on building an understanding of First Nations consumers experiencing, or at risk of, financial abuse following a virtual workshop hosted on 14 March 2024. The workshop with financial services industry representatives explored how industry can adopt community led solutions to support consumers.

The workshop provided context on the unique cultural circumstances and experiences of First Nations consumers, and highlighted opportunities for improvements across a range of financial service providers to ensure First Nations consumers impacted by financial abuse are appropriately and sensitively supported.

ASIC will host the next workshop for financial services industry representatives in June 2024 focusing on best practice engagement for First Nations consumers and communities.

These workshops are part of ASIC’s continued engagement with industry to progress the outcomes identified in our Indigenous Financial Services Framework.

Visit ASIC’s Financial Services Industry Engagement page to learn more.